Terms and Conditions

By accessing or using our services, you agree to the terms laid out in this document. If you have any questions, please contact us at:

Email: privacy@mydigitalgroup.com.au

Phone: 1300 503 713

For privacy-related matters, please refer to our Privacy Policy.

Welcome to MLA Ventures Pty Ltd, trading as My Digital Group. By accessing or using our website mydigitalgroup.com.au ("Website"), services, or placing an order with us, you agree to the following terms and conditions ("Agreement"). Please read these Terms carefully before using our Website or purchasing our services.

1. Introduction

This Agreement is between you ("Customer", "you", or "your") and MLA Ventures Pty Ltd (ABN 88 673 150 224), trading as My Digital Group ("we", "us", or "our"). By accessing our Website or purchasing our services, you agree to be bound by these Terms.

2. Eligibility

By using this Website and our services, you confirm that you are at least 18 years old or have obtained parental/guardian consent to engage in the purchase or use of our services.

3. Services and Products

We offer digital services, including but not limited to Hosted PBX, SIP Trunking, and other telecommunications solutions. All services provided are subject to availability and any specific terms agreed upon in relation to the service.

4. Pricing and Payment

Prices for our services are listed on our Website and are subject to change at any time without notice. The price charged will be the price at the time of purchase.

Payment must be made at the time of ordering through accepted payment methods, including credit cards or other payment gateways listed during checkout.

All prices are inclusive of Goods and Services Tax (GST), unless otherwise indicated.

5. Shipping and Delivery

We ship both domestically and internationally. Shipping costs, delivery timeframes, and any additional terms related to shipping are outlined in our Shipping Policy.

6. Cancellations and Refunds

Orders can be canceled before dispatch. Once the order has been dispatched, refer to our Refund Policy.

Refunds will only be processed in accordance with our Refund Policy, and any service that has already been activated is non-refundable.

7. Use of Services

You agree to use our services in accordance with:

• All applicable laws and regulations: You must not use our services for illegal activities, including but not limited to fraud, harassment, or distribution of illegal content.
• Network and Security: You are responsible for securing your network and devices. Refer to our Network and Security Tools Policy for more information.

8. Intellectual Property

All content, trademarks, and materials available on our Website or as part of our services are the intellectual property of MLA Ventures Pty Ltd, trading as My Digital Group, or licensed to us. You are not permitted to copy, reproduce, or distribute any part of the content without prior written consent from us.

9. Limitation of Liability

To the fullest extent permitted by law, MLA Ventures Pty Ltd will not be held liable for any damages (including, without limitation, lost profits, business interruption, loss of data) arising from the use of or inability to use our services or products.

10. Indemnification

You agree to indemnify, defend, and hold harmless MLA Ventures Pty Ltd, its directors, employees, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your misuse of our services, breach of this Agreement, or violation of any applicable laws.

11. Privacy

Your privacy is important to us. Our use of personal information is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

12. Dispute Resolution

In the event of a dispute, you agree to first seek resolution with us directly by contacting our support team. If the dispute cannot be resolved, you may refer the matter to external mediation through the Telecommunications Industry Ombudsman (TIO) or other relevant bodies.

13. Termination

We reserve the right to terminate your access to our services without prior notice if you breach these Terms, engage in illegal activities, or fail to make payments.

14. Governing Law

This Agreement is governed by the laws of New South Wales, Australia. Any disputes arising from or in relation to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Continued use of the Website or our services following any changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions regarding these Terms and Conditions, please contact us:

Email: hello@mydigitalgroup.com.au

Phone: 1300 503 713